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Questions & Answers

Are you a Chartered Accountant firm?

Why was MYCA Started?

What does MYCA sell?

A complete financial back-office team for less than the price of one full-time hire. Tax advice, bookkeeping, payroll, management accounts, accounts payable and CFO advisory services are the core services.

What is your sales process?

We first schedule a short call together for you to share your current situation, challenges and ideal outcome. Then, we work through a plan to get to that perfect outcome on a follow-up call. Finally, on a final call, we’ll present a few ways of working together, along with prices and defined scope for each option.

How long does it take?

After your first call, you’ll have a good idea of whether we can help you, along with a general idea of the scope of service we could provide and the relative price range. That said, the complete process, from the initial discovery call to your pricing call, usually takes around three business days to give us a chance to put together a plan for your unique situation.

Why can’t you give me a price straight away?

Would you want an architect to give you the price of your house in the same timeframe? A lot goes into building a house, similar to constructing viable options for your finance department.

While we can still provide a general price range once we first meet to ensure the time you spend with us is worthwhile, we put a lot of effort into coming up with a plan that suits your needs and matching it to a price that we think will provide value which is the motivation behind our sales process.

How fast can you start?

We can start 24 hours after accepting the proposal. You’ll meet with our onboarding team for a kick-off call, who will give you access to all your apps as we work through the systems setup. You’ll then meet with your bookkeeper to cover the work schedule in more detail, review the financial workflow, highlight important tax planning points, and we’ll get to work.

If you’re ready to start, feel free to reach out here and to begin the process.

How much does it cost?

It depends.

It’s probably not the answer you’d like to hear because, at the very least, you’d like to see a range.

As we work with many organizations of different sizes, prices vary depending on complexity, urgency, size and the services you’ll need.

Rather than set pricing expectations that may not match your unique situation, we’d love you to reach out and go through our discovery process. At this point, we can provide specific prices and options to work within your situation.

How do I pay you?

Once we agree to a price, a proposal is sent and accepted online. The amount is then withdrawn from your bank account each month on the same day. We use Nuapay to process all direct debits to your account.

How do you support us when we never see you in person?

Through email and video calls.

How fast can I expect a response?

Same-day acknowledgement with either an answer or a timeline of when we can answer (in case we need to talk to a 3rd party, gather info from the team, chat through an issue, etc.).

We’re motivated to fix the issue the first time.

If we give a subpar answer without clear instructions, it returns to us to address again. We learn about your preferences and reply with step-by-step instructions, a video walk-through (usually through Loom) or schedule a call so there’s some back and forth.

Do I have one point of contact?


You can contact your manager as your main point of contact.

What accounting software do you use?

Given it has to be online, we work with Xero or QBO.

How do we get our documents to you?

Through Receipt Bank. Although we do tack on HubDoc for bank statements and utility bill collection, Receipt Bank is typically the primary tool we’ll use together.

You’ll forward an email to or snap a photo with an app on your phone. There is no need to file paper afterwards; we now have everything we need.

Do you pay for these apps, or do I?

We do, and we build that into the price. If you ever need to take back the accounts, we’ll switch those over to you same-day (not only because we should, but we have to adhere to the GDPR code of conduct of not holding data hostage, but we want to be good people). Reputation means a lot to us.

You’ll know about any apps you must pay for before signing on with us (i.e., payroll and payment apps typically).

What are some other tools you typically use?

Payments – Plooto, FirmaFX, Knightsbridge, TransferWise
Reporting – Fathom or
Payroll – Sageone, Simplepay, Sage Micropay.
Cashflow Planning – We built our own
Consolidations – Fathom & we also built our own to fill in the gaps with specific Fathom issues.
Inventory – Finale, Locate or Dear
e-Commerce – Shopify, Shopify Plus, WooCommerce, Magento
Gateways – Stripe, Paypal.

While this is not an exhaustive list, we’ll cover all the apps you use now (or could use) during the sales process.

Are you ready to book a call for your business?